Whether on-premise or a hosted contact center, why do you think a call center is so crucial for businesses first of all? A recent study shows that 40% of American customers stopped doing business with a company after poor customer support. 96% of the participants say that customer support is a crucial factor that affects […]

Ever heard the phrase ‘first impression matters’? Well, when it comes to business, that initial phone call sets the tone. According to recent studies, businesses lose an estimated $62 billion annually due to poor customer service.  But what if there’s a tool that can free up your staff for more strategic tasks, handle routine calls […]

Remote and hybrid work has become the new working norm and businesses are embracing flexible work arrangements by finding new ways to stay connected. Cloud tools like Microsoft Teams, which has 320 million users, are already a preferred choice for online meetings and chats, it’s now become a game-changer for phone calls too. Operator Connect […]