Ecommerce Service Table of Contents
When you walk into a store, the first thing you notice is the eccentric staff welcoming you in with their bright smiles. Others serve as a guide and provide the assistance you might need. This is known as customer service. Customer service plays a very important role in your business. It retains customers and establishes a certain level of loyalty in them. This applies to e-commerce as well. Your online store must provide the best services to its customers allowing them to attain maximum satisfaction while shopping. At this point, it is necessary to think of the best ways to provide great service for your customers online. In this article, we will be digging into ways to ensure great e-commerce service for your customers.
Major brands and online stores such as Amazon, Walmart, and Shein understand the depth of this business tactic. Making rewards such as gift cards and coupon codes available after a customer purchases a certain amount of goods or exceeds a certain price of goods is a way of rewarding customers. You could also give discounts on a customer’s first purchase or free shipping. This encourages customers to purchase goods in order to have access to those rewards. Not only is this a great form of e-commerce but it also increases the chances of that customer coming back for a second purchase.
When it comes to customer service, the best way to implement a great service is to make sure your customers feel like family. This could be done by creating a general name for your customers, creating membership cards for loyal customers which allow them to have discounts on their purchases is a great way of creating a customer community. You could use this opportunity to encourage your customers to give your products and business page good reviews. Giving your customers the illusion that they belong to a community such as your brand gives them a sense of loyalty to your brand. This makes it very easy to have continuous returns from your customers to purchase your products.
Social media has become a huge platform that allows brands to reach out to the world. In this globalization era, almost everybody has created a social media account. Increasing your social media presence gives you a better chance of direct communication with buyers and potential buyers. It allows you to talk to your customers through texts or even polls giving you a better way to access and understand their opinions on your business. So it is important to create business accounts on major social media platforms such as Facebook, Instagram, Twitter, and Tiktok.
Making each customer feel special is a great way of providing good service for your customers. This could be done by sending things such as personal emails to customers about things like a forgotten cart relaunch sales or new discounts available. Another way in which this could be established is by filling the customers’ recommendations with products of interest that correspond with their search history and even location.
With the market being oversaturated with millions of brands offering good products alone is no longer an effective way of attracting customers. You have to ensure your business brings something unique to the table that other businesses don’t have giving you an upper hand in the market. Providing an A-lister e-commerce service for your customers is very key when running a business. Making sure that your business provides maximum satisfaction to every one of your customers and increases sales killing two birds with one stone.
Scroll down to read our indepth Ecommerce Platforms guide. What you should know, Ecommerce Platforms features, price plans and support. Pros and Cons of Ecommerce Platforms as a ecommerce, everything is explained below.
Shopify is a software company that specialises in ecommerce software for small to enterprise level businesses.
Shopify is listed as the best ecommerce software related to Ecommerce Platforms. Shopify was founded in 2006 in Ottawa, Canada and currently has over 6,124 employees registered on Linkedin.
Lets see how Shopify compare to other ecommerce platforms out there.
Name | Rating | Established | Head Office |
---|---|---|---|
![]() |
9.9 | 2006 | Ottawa, Canada |
![]() |
9.8 | 2006 | Ottawa, Canada |
![]() |
9.7 | 1999 | Austin, TX |
![]() |
9.7 | 2005 | San Francisco, CA |
![]() |
9.7 | 1997 | Tamarac, FL |
![]() |
9.7 | 2005 | Salt Lake City, UT |
![]() |
9.7 | 2009 | Encinitas, CA |
![]() |
9.6 | 2000 | Dublin, Ireland |
![]() |
9.6 | 2001 | Frisco, TX |
![]() |
9.6 | 2008 | Chennai, Tamil Nadu |
![]() |
9.6 | 2016 | Carmel, IN |
![]() |
9.6 | 2006 | Montreal, Canada |
![]() |
9.6 | 1999 | Cologne, Germany |
![]() |
9.6 | 2019 | Victoria, Canada |
![]() |
9.5 | 2007 | Wellington, New Zealand |
![]() |
9.4 | 1995 | Seven Fields, PA |
![]() |
9.2 | 2011 | Los Angeles, CA |
![]() |
9.2 | 2008 | Yaroslavl, Russia |
![]() |
9.2 | 2005 | Santa Barbara, CA |
![]() |
9.2 | 2011 | San Francisco,United States |
*please check with the vendors directly for the latest pricing.
Name | Price | Duration |
---|---|---|
![]() |
$29 - $299 | Per month, Per month, Per month, |
![]() |
$29 - $299 | Per month, Per month, Per month, |
![]() |
$RequestPricing - $RequestPricing | |
![]() |
$0 - $99 | Per month, Per month, Per month, Per month, Per year, Per year, Per year, |
![]() |
$29 - $299 | Per month, |
![]() |
$9.99 - $Free | Per month, Per month, Per month, |
![]() |
$0 - $99 | Per month, Per month, Per month, Per month, Per year, Per year, Per year, |
![]() |
$RequestPricing - $RequestPricing | |
![]() |
$RequestPricing - $RequestPricing | |
![]() |
$99 - $299 | Per month, Per month, Per month, |
![]() |
$79 - $299 | Per month, Per month, Per month, Per year, Per year, Per year, |
![]() |
$36.16 - $36.16 | Per month, |
![]() |
$RequestPricing - $£79 | Per month, Per month, Per month, |
![]() |
$1.7 - $1.7 | one-time/user, |
![]() |
$85 - $295 | Per month, Per month, Per month, |
![]() |
$RequestaFreedemo - $RequestaFreedemo | |
![]() |
$RequestPricing - $RequestPricing | |
![]() |
$66.58 - $799 | Per month, Per month,One Time Free, |
![]() |
$GetPrice - $GetPrice | |
![]() |
$10 - $10 | Per month, |
Name |
---|
Shopify Features
|
Shopify Plus Features
|
Volusion Features
|
WooCommerce Features
|
3dcart Features
|
Big Cartel Features
|
Ecwid Features
|
Kooomo Features
|
Ecomchain Features
|
Contalog Features
|
PayKickstart Features
|
Upclick Features
|
Trusted Shops Features
|
PayMotion Features
|
Storbie Features
|
Nexternal eCommerce Platform Features
|
Virto Commerce Features
|
nopCommerce Features
|
FastSpring Features
|
Gumroad Features
|
Customer service is very important when using a ecommerce like Shopify.
When investing in and dealing with a ecommerce for your business, timely customer support is essential.
Customer service includes assistance in installation, training, troubleshooting, upgrading, and cancellation of a product or service.
Your ecommerce solution should offer customer support that includes Phone answering services, Live chat support and Email customer service support.
Shopify and Shopify Plus offer support where clients are able to call or contact the helpdesk via email or a chat service.
Name | Support Rating | Support | Languages |
---|---|---|---|
![]() |
8.4 | Phone, Email | English |
![]() |
8.5 | Phone, Email, Live Chat | Danish, German, English, Finnish, French, Hindi, Japanese, Korean, Malay, Dutch, Norwegian, Portuguese, Spanish, Swedish, Thai, Turkish, Chinese (Simplified), Chinese (Traditional) |
![]() |
7.3 | Phone, Email, | English |
![]() |
7.4 | Phone, Email | Afrikaans, Arabic, Danish, German, English, Finnish, French, Hebrew, Italian, Japanese, Korean, Dutch, Norwegian, Spanish, Swedish, Turkish, Chinese (Simplified) |
![]() |
8.4 | Phone, Email, Live Chat | English |
![]() |
8.1 | Phone, Email | English |
![]() |
9.6 | Phone, Email | German, English, French, Indonesian, Italian, Dutch, Portuguese, Russian, Spanish |
![]() |
9.4 | Phone, Email, Live Chat | Xhosa, Tonga (Tonga Islands), Samoan, Maori, Maltese, Fijian, Tibetan, Chinese (Simplified), Vietnamese, Uzbek, Urdu, Ukrainian, Turkish, Thai, Telugu, Tatar, Tamil, Swedish, Swahili, Serbian, Albanian, Spanish, Slovenian, Slovak, Russian, Romanian, Quechua, Portuguese, Polish, Punjabi, Norwegian, Dutch, Nepali, Malay, Mongolian, Macedonian, Marathi, Malayalam, Lithuanian, Latvian, Latin, Korean, Central Khmer, Georgian, Japanese, Italian, Icelandic, Indonesian, Armenian, Hungarian, Croatian, Hindi, Hebrew, Gujarati, Irish, French, Finnish, Persian, Basque, Estonian, English, Greek, German, Danish, Welsh, Czech, Catalan, Bulgarian, Bengali, Arabic, Afrikaans |
![]() |
9.7 | Phone, Email | Arabic, German, English, French, Gujarati, Hindi, Italian, Latin, Malayalam, Nepali, Punjabi, Polish, Portuguese, Spanish, Urdu, Chinese (Simplified) |
![]() |
10.0 | Phone, Email | English |
![]() |
9.7 | Phone, Email, Live Chat | Arabic, Czech, Danish, German, English, French, Hebrew, Hindi, Hungarian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Russian, Slovenian, Spanish, Serbian, Vietnamese, Chinese (Simplified) |
![]() |
4.0 | Phone, Email | English |
![]() |
10.0 | Phone, Email | English |
![]() |
10.0 | Phone, Email | Arabic, Czech, Danish, German, Greek, English, Finnish, French, Hindi, Indonesian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Vietnamese, Chinese (Simplified) |
![]() |
9.8 | Phone, Email | English |
![]() |
9.6 | Phone, Email, Live Chat | English |
![]() |
8.9 | Phone, Email | German, English, French, Italian, Dutch, Norwegian, Russian, Spanish, Swedish, Chinese (Simplified) |
![]() |
7.7 | Phone, Email | Arabic, German, English, Persian, French, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Vietnamese, Chinese (Simplified) |
![]() |
9.1 | Phone, Email, Live Chat | Arabic, Czech, Danish, German, Greek, English, French, Croatian, Hungarian, Italian, Japanese, Korean, Latvian, Lithuanian, Dutch, Polish, Portuguese, Russian, Slovak, Spanish, Serbian, Swedish, Turkish, Chinese (Simplified) |
![]() |
10.0 | Phone, Email | English |
Ensure that the ecommerce solution you decide upon provides the exact range of tools your organisation needs. Check ECOMMERCE is a good fit for your business.
An important factor for business owners to consider when looking for a Ecommerce like Shopify is the support and educational resources the Ecommerce platform can offer.
Choose a ecommerce that is considered an industry-leader with a well tested and well known software platform.
If you are thinking of using the Shopify platform you will need to know that Shopify is ecommerce that you can rely on.
Shopify is the best Ecommerce solution by overall rating based on price, support and feature set.
Shopify is the cheapest Ecommerce solution, price plans start at $29 and goes all the way up too $299 depending on the plan.
Some Ecommerce providers offer free plans, but its best to go with a provider that 100% is able to fulfill your needs rather than go cheap. Especially for your business.
The most popular Ecommerce solutions are Shopify, Shopify Plus, Volusion, WooCommerce. This is measured by number of active users and overall rating.
Overall rating | 84% |
Support Rating | 88% |
Setup Rating | 84% |
Price Plan | Price | Price Plan Duration |
Basic | $29 | Per month |
Professional | $79 | Per month |
unlimited | $299 | Per month |
Overall rating | 85% |
Support Rating | 88% |
Setup Rating | 85% |
Price Plan | Price | Price Plan Duration |
Mid-Market | $29 | Per month |
Enterprise | $79 | Per month |
$299 | Per month |
Overall rating | 73% |
Support Rating | 88% |
Setup Rating | 73% |
Price Plan | Price | Price Plan Duration |
Mini | Request Pricing | |
Plus | ||
Pro | unknown | |
Premium | unknown | |
unknown |
Overall rating | 74% |
Support Rating | 88% |
Setup Rating | 74% |
Price Plan | Price | Price Plan Duration |
Small-Business | $0 | Per month |
Mid-Market | $15 | Per month |
Enterprise | $35 | Per month |
$99 | Per month |
Overall rating | 84% |
Support Rating | 88% |
Setup Rating | 84% |
Price Plan | Price | Price Plan Duration |
3dcart BASIC | $29 | Per month |
3dcart PLUS | $299 | |
3dcart PRO | ||
3dcart Enterprise | unknown | |
unknown |
Overall rating | 81% |
Support Rating | 88% |
Setup Rating | 81% |
Price Plan | Price | Price Plan Duration |
Titanium | Free | Per month |
Diamond | $9.99 | Per month |
Platinum | $19.99 | Per month |
Gold | $29.99 | |
Overall rating | 96% |
Support Rating | 88% |
Setup Rating | 96% |
Price Plan | Price | Price Plan Duration |
Free | $0 | Per month |
VENTURE | $15 | Per month |
BUSINESS | $35 | Per month |
UNLIMITED | $99 | Per month |
$12.50 | Per year |
Overall rating | 94% |
Support Rating | 88% |
Setup Rating | 94% |
Price Plan | Price | Price Plan Duration |
Small-Business | Request Pricing | |
Mid-Market | ||
Enterprise | unknown | |
unknown |
Overall rating | 97% |
Support Rating | 88% |
Setup Rating | 97% |
Price Plan | Price | Price Plan Duration |
Small-Business | Request Pricing | |
Mid-Market | ||
unknown |
Overall rating | 100% |
Support Rating | 88% |
Setup Rating | 100% |
Price Plan | Price | Price Plan Duration |
Basic Terms | $99 | Per month |
Small Terms | $199 | Per month |
Growing Terms | $299 | Per month |
Overall rating | 97% |
Support Rating | 88% |
Setup Rating | 97% |
Price Plan | Price | Price Plan Duration |
Premium Plan | $99 | Per month |
Professional Plan | $199 | Per month |
Basic Plan | $299 | Per month |
$79 | Per year |
Overall rating | 40% |
Support Rating | 88% |
Setup Rating | 40% |
Price Plan | Price | Price Plan Duration |
Small-Business | 36.16 | Per month |
Mid-Market | ||
Enterprise | unknown | |
unknown |
Overall rating | 100% |
Support Rating | 88% |
Setup Rating | 100% |
Price Plan | Price | Price Plan Duration |
Small-Business | £79 | Per month |
Mid-Market | £129 | Per month |
Enterprise | Request Pricing | Per month |
Overall rating | 100% |
Support Rating | 88% |
Setup Rating | 100% |
Price Plan | Price | Price Plan Duration |
Small-Business | 1.7 | one-time/user |
Mid-Market | ||
Enterprise | unknown | |
unknown |
Overall rating | 98% |
Support Rating | 88% |
Setup Rating | 98% |
Price Plan | Price | Price Plan Duration |
Small-Business | $85 | Per month |
Mid-Market | $125 | Per month |
Enterprise | $295 | Per month |
Overall rating | 96% |
Support Rating | 88% |
Setup Rating | 96% |
Price Plan | Price | Price Plan Duration |
Small-Business | Request a Free demo | |
Mid-Market | ||
unknown |
Overall rating | 89% |
Support Rating | 88% |
Setup Rating | 89% |
Price Plan | Price | Price Plan Duration |
Small-Business | Request Pricing | |
Mid-Market | ||
Enterprise | unknown | |
unknown |
Overall rating | 77% |
Support Rating | 88% |
Setup Rating | 77% |
Price Plan | Price | Price Plan Duration |
Small-Business | $66.58 | Per month |
Mid-Market | $99.67 | Per month |
Enterprise | $299 | One Time Free |
$799 |
Overall rating | 91% |
Support Rating | 88% |
Setup Rating | 91% |
Price Plan | Price | Price Plan Duration |
Small-Business | Get Price | |
Mid-Market | ||
unknown |
Overall rating | 100% |
Support Rating | 88% |
Setup Rating | 100% |
Price Plan | Price | Price Plan Duration |
Small-Business | 10 | Per month |
Mid-Market | ||
Enterprise | unknown | |
unknown |
If you feel some of the above ecommerce solutions are not quiet what you are looking for or perhaps you would just like to see some alternatives. See our highly rated list of ecommerce below.
You can read some of our Ecommerce side by side vs page comparisons.
From us to your inbox weekly.