What Is Digital Transformation

What Is Digital Transformation

What Is Digital Transformation

Digital transformation is the incorporation of digital technology in a business giving a change to how it operates culture and gives value to clients. It is about how a business moves from doing things the traditional way to a digitalized way, how it thinks and relates to customers, and uses technology to change business processes. Digital transformation helps companies to become more efficient, effective and achieve organizational goals within a short period of time and manage resources in a more way. According to McKinsey, emphasizing on customer experience can result in 20% to 30% in client satisfaction and 20%-50% increase in economic gains.

Businesses that have been transformed digitally have experienced an increase in sales and revenue. According to a survey taken by SAP center for business insight and oxford economics, records that 80% of business managers with advanced digital transformation attained higher revenue, and 85% gained more market shares. The Covid-19 pandemic that started in 2020 led to the rise of digital transformation in businesses that previously used traditional methods to operate. It is estimated that it will reach $3.3 billion by 2025 according to a report.

Industries That Uses Digital Transformation

  • E-commerce
  • E-learning
  • Financial services
  • Transportation
  • Media
  • Manufacturing
  • Health care
  • Hospitality
  • IT and tech
  • Restaurant

Digital Transformation Strategy

A digital transformation strategy is a well-defined intended to use to digitally change your organization in a highly efficient way, and addressing issues you may encounter along the way.

A digital transformation must have these six important components:

Customer Focus

A company that wants want to thrive among competition must focus on their customers and how they can serve them better. A business that focuses on better customer experience is useful, a good example is Amazon. Their employees perform their roles by putting customers first and attending to their needs.


Customers want to be treated like kings and to have a good experience when they visit your website, data must be personalized based on their past data, and activities online. Experiences that are not personal online do not perform well. A company that recognizes its customers achieves incredible growth.

Data Integration

When it comes to digital transformation, companies operate across a variety of technological platforms, thus an integrated approach is important. Customers connect with a business not once, but several times during their customer journey, each requiring its system and process. Companies that do not integrate customers' data and make the most out of it, do not survive for long.

Structure Of The Team

It is one of the most imp important elements use of the function the team structure performs. They are the ones that make decisions on the business transformation strategy to choose. It is made up of leaders, product managers, technical teams, experts in designs, AI experts, programmers, and data scientists.

A Vision For The Future

Part of what makes up a successful company leader is a having well-stated vision for the future of the company, and also the ability to put together the people and resources needed to achieve the vision effectively and efficiently. This is feasible with a clear strategy that highlights the organization's current needs as well as its long-term vision.

Organizational Culture

An effective digital transformation strategy is built on the culture of the company. It's one of the neglected factors in digital transformation. The staffs of a company other stakeholders are usually hesitant to changes, thereby making changes in transformation challenging to implement. Effective communication is key in making them prepared to accept future changes and work towards achieving them. Making and seminars will go a long way in improving the company’s culture.

Skills That Are Needed For Digital Transformation to Take Place

  • Change management
  • Data analytics
  • Cyber security
  • Data analytics
  • Software development
  • Design thinking
  • Agile mindset
  • Machine learning
  • Digital literacy
  • Critical thinking
  • Software Engineers
  • Digital product management

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Overview of What Is Digital Transformation

Shopify is a software company that specialises in ecommerce software for small to enterprise level businesses.

Shopify is listed as the best ecommerce software related to Ecommerce Platforms. Shopify was founded in 2006 in Ottawa, Canada and currently has over 6,124 employees registered on Linkedin.

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